Question 1

Do you deliver eyewear across Kampala?

Accepted Answer

Yes — free delivery anywhere in Kampala. Upcountry delivery is available via bus parks at customer cost.

Question 2

Can I order prescription lenses online?

Accepted Answer

Yes. Upload a photo of your prescription on the frame's order page and we fit your lenses before delivery. Single vision, bifocal, progressive and blue-cut coatings are available.

Question 3

How do I pay?

Accepted Answer

Pay on delivery via cash or MTN/Airtel mobile money. No upfront payment required for Kampala orders.

Question 4

What is your exchange policy?

Accepted Answer

7-day exchange on any frame if you change your mind. Lenses with your prescription are non-refundable once cut.

Question 5

How do I place an order?

Accepted Answer

Browse the 3D showcase, tap a frame, pick your lens type and coating, then send the auto-generated WhatsApp message. We confirm and dispatch.

Admin Access

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